REFUND POLICY

Order Cancellation 

Orders can be cancelled until they are shipped. If your order has been paid and it is necessary for you to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started you can no longer cancel it. 


We have a 14-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 


To start a return, you can contact us at theloudvillage@hotmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at theloudvillage@hotmail.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned:

  • If your order doesn’t arrive due to factors that aren’t within our control such as (e.g. providing the wrong shipping address)



Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

WHAT ITEMS ARE RETURNABLE?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition

  • For clothing, unwashed and unworn

  • In the original packaging

Free gifts or promotional items are not returnable!

ARE THERE ANY CHARGES FOR RETURN?

  • There are no charges for return

  • Original shipping charges are non-refundable

  • You are responsible for the charges of the return shipping

 

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.